Thank you for visiting this website.

Carefully read the Terms and Conditions that appear in this document, since the use of this website implies the express and full acceptance of them, in the version published at the time you access it. We recommend that you read this document carefully each time you access the website to check if there have been changes in the conditions of use and leave it if you do not agree with said changes. If we believe certain changes are material, we will update the “Updated” date at the top of this page. You will be responsible for reviewing and familiarizing yourself with any changes made.

1. ID

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and REGULATION (EU) 2016/679 regarding the protection and processing of personal data, we inform you that the information obtained as a result of sending personal data will be processed by the following Data Controller:

Responsible for the File: VIRTUAL IMMERSIVE SL (en adelante LA EMPRESA )

Tradename: PENTAGRAMA

CIF: B10677094

• COMMUNICATION

To communicate with us, we put at your disposal different means of contact that we detail below:

Email: support@pentagrama.io

Website: www.pentagrama.io

All notifications and communications provided in this section will be considered effective, for all purposes, when they are made through any of the means detailed above.

• NAVIGATION

Our website has reasonable technical resources to provide safe browsing and protect all the information collected. However, you should be aware that while we apply and implement measures to protect your information, no website, Internet transmission, computer system, or wireless connection is absolutely secure.

THE COMPANY will not be held responsible in cases of service interruption, malfunction or any inconvenience that may occur due to causes beyond our control. Likewise, we exclude ourselves from any liability for damages or losses arising from the presence of viruses or any type of incident originating or introduced into the computer system through hackers or third parties who maliciously access our website integrity.

Links to other web pages: For your convenience, this website contains links to other sites that may have different privacy policies. We recommend examining their respective clauses on data protection. Under no circumstances will personal data be exchanged with any external page. Nor are we responsible for the content, or any other aspect related to web pages belonging to or directed by third parties. Likewise, we inform you that we cannot exercise any control over its maintenance and content, therefore, we cannot guarantee that the hyperlinks, pointers or other link functions provided on these sites are correct at the time of access and that they are free. of viruses or other harmful elements that could cause damage or alterations to your computer equipment.

• INTELLECTUAL PROPERTY

The entirety of this website (description of products, text, images, brands, logos, buttons, files, colors, as well as the structure, selection, arrangement and presentation of its contents) are the property of THE COMPANY or from third parties who have licensed or authorized us to use them. All logos, brands and designs that appear on this website are part of the intellectual property rights registered by us, and any form of exploitation is prohibited, that is, reproduction, distribution, public communication and transformation without express authorization. The user undertakes to use the contents in a diligent, correct and lawful manner and, in particular, undertakes to refrain from deleting or manipulating the copyright and other data identifying the rights of THE COMPANY or their owners incorporated into the content, as well as the technical protection devices or any information mechanisms that may be included in the content. Likewise, the user will refrain from using the contents and, in particular, the information of any kind obtained through the site to send advertising, communications for commercial purposes, unsolicited messages addressed to a plurality of people regardless of their purpose, as well as to refrain from commercializing or disclosing said information in any way. Likewise, THE COMPANY may establish, if it deems it appropriate, without prejudice to the sole and exclusive responsibility of the Users, the necessary filters in order to prevent content or opinions, considered racist, xenophobic, discriminatory, from being poured into the network through its web pages. , pornographic, defamatory or that, in any way, promote violence or the dissemination of clearly illegal or harmful content. info@alternatic.es is a domain registered by THE COMPANY and cannot be used, unless expressly authorized in advance.

• PRIVACY AND PROTECTION OF PERSONAL DATA

We understand that the privacy and security of your personal information is extremely important. Therefore, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

¿What is the new Data Protection Regulation?

It is a new European regulation. This Regulation unifies criteria for confidentiality and processing of personal data at the community level and adapts its management to new digital environments, such as the Internet and mobile applications. In this way, you will have more control over your data.

¿When will the new regulations be applicable?

The European Union approved the Regulation in 2016. Member States must apply it as of May 25, 2018.

¿What changes will it mean for you?

The European regulations add new rights to those included in the current Spanish regulations. For this reason, we must update information available to you about our company’s data protection measures. We will also request your authorization to be able to process your data in some new cases. In this way, we can offer you a service more adapted to your needs.

¿What measures have we taken to ensure the confidentiality, integrity and security of your data?

• We only ask for the minimum amount of information necessary, collecting only what we believe is essential to doing business or for the specific transaction involved;
• We have established a series of confidentiality agreements with all our suppliers, staff and collaborators;
• We have specialized advice that will not only assist us permanently in this matter, but will also carry out periodic controls to ensure proper compliance with these regulations;
• We have established a series of computer security measures that will protect us from possible external attacks;
• We have reviewed all our documentation so that it is adequate according to what is established in the new regulation;
• We have evaluated the impact that our procedures may have on the protection of your personal data;
• We have trained our staff so that we can all act diligently and ethically, complying with all the requirements set forth in the new regulations.

LEGAL BASIS FOR THE COLLECTION AND USE OF INFORMATION

If you are an individual in the European Economic Area (EEA), our legal basis for the collection and use of information depends on the personal information in question and the context in which we collect it. Most of our information collection and processing activities are generally based on: 1) a contractual need; 2) one or more legitimate interests of THE COMPANY or a third party that are not overridden by your data protection interests or 3) your consent. Sometimes we will have a legal obligation to collect your information or we will need your personal information to protect your vital interests or those of another person.

TREATMENTS

We will explain below how we collect, use, disclose, transfer and store your information. This Privacy Policy is applicable to personal information collected through our website. It is important that you frequently check the Privacy Policy for updates.

All users who access our website will be able to know all its content without the need to provide any personal information. Your personal data will only be collected when you voluntarily fill in our form(s). In this case, the user guarantees the authenticity, accuracy and veracity of the information provided, undertaking to keep the personal data updated so that they respond, at all times, to their real situation. The user will be solely responsible for false or inaccurate statements and for the damages that they may cause. Through this means of communication you expressly agree to receive periodic communications only from the entity, which will keep the personal data it receives from users through the website in total secrecy, guaranteeing its confidentiality, and will adopt the necessary technical measures to avoid any alteration, loss, misuse, or unauthorized access to this data.

Likewise, we inform you that all the data provided through electronic forms and/or by email are strictly necessary for the correct identification of the sender. This information will be treated with strict confidentiality and with the sole purpose of managing requests for information or budgets. You are informed and give your full express consent to use your data for activities related to the corporate purpose of the entity.

How we use your data

We may use your personal data in the following ways: the information you provide us can help us make decisions, respond to requests, improve services, detect new needs, generate promotions, understand your expectations and provide you with a better service. We may also use your data for the following procedures.

Specific reason: If you provide your personal data for a specific purpose, we will use it for the purpose for which it was provided. For example, if you contact us by email, we will use the personal data you provide to answer your question or troubleshoot the problem, and we will reply to the email address from which the message was sent.

Internal purposes. We may use your personal data for internal purposes, such as relying on it to improve the content and functionality of the services, better understand the needs of our customers, improve the services, protect, identify or address fraudulent activity. , enforce our terms of service, manage your account and provide you with customer service, and generally manage the services and our business, among others.

Business communications. As long as we have your express consent (which will be obtained through an exclusive box on our forms), we may use your personal data to contact you in the future to carry out commercial actions that may be of interest to you, always related with the products and/or services offered by the company. In any case, you will always have the option to “stop receiving” these electronic messages at the bottom of said messages or notify us by sending an email to the following address: support@luciernagaenergia.es However, you may continue to receive notices and emails whenever they are necessary and essential for the maintenance of our contractual transactions.

Next, we explain in more detail what types of data are collected and processed and what their purposes are.:

CATEGORY	PURPOSE
Visiting user	Usability and quality analysis to improve our services
User contacting us	Attend and answer the communications or requests received through email or the contact form

The legal bases are linked to the purposes of the previous point

CATEGORY	LEGITIMATE BASIS
Visiting user	The consent given by accepting cookies or by continuing to browse our website.
User contacting us	Our legitimate interest in attending to the queries and requests of the interested party, justified by the interest shown in contacting and receiving information with minimal intrusion on their privacy and the use of limited data provided by the user himself.

Data provided voluntarily by the interested party

CATEGORY	DATA
Visiting user	IP, browsing data.
User contacting us	Data provided by the interested party (normally: name, surname, email and a telephone number

Possible consequences of not providing such data

CATEGORY	CONSEQUENCES
Visiting user	No consequences
User contacting us	If the user who contacts us does not provide us with their data, we will not be able to respond to their query(s) adequately.

Possible data transfers to third parties

CATEGORY	POSSIBLE ASSIGNMENTS
Visiting user	Visiting user data is not collected
User contacting us	We will not reveal personal data regarding this type of user to third parties without their consent.

Conservation terms

CATEGORY	CONSERVATION PERIODS
Visiting user	Visiting user data is not stored
User contacting us	They will be kept for the time necessary to fulfill the purpose of their collection..

OTHER ASPECTS RELATED TO THE TRANSFER OF DATA

As a general rule, the data that you provide us is not disclosed to third parties without your consent, except legal obligation, for example: in the event of a judicial subpoena or a request from a government agency, or if we believe in good faith that said action is necessary for a) to comply with a legal obligation; b) to protect or defend our rights, interests or property, or those of a third party; c) to prevent or investigate potential wrongdoing in connection with the Services; d) to act in urgent circumstances to protect your personal safety; or e) to protect against legal liabilities.

INTERNATIONAL DATA TRANSFER

We do not make any transfer of personal data to a third country or international organization.

STORAGE

We may store your data or transfer it to a third party who will store it in accordance with this Privacy Policy. We take what we believe to be reasonable measures to protect personal data from loss, misuse, unauthorized use, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no network, server, database, or Internet or e-mail transmission is completely secure or error-free. In the event that there is a breach of the security of the data in our custody, we will take all the necessary measures to mitigate its consequences and we will notify this fact to the Control Authority, together with all the relevant information for the documentation and communication of the incident.

CONSENTS

The consent of the interested party, in accordance with what is stated in the data protection regulations, is a free communication by the interested party by which he accepts that his data be processed, for a specific purpose, under certain conditions, of which must be previously informed.

¿Can you modify your consents whenever you want?

Of course yes. The information on the treatments you have consented to will always be accessible. You can modify it whenever you want through our email.
Likewise, you can unsubscribe from our database at any time you wish, by sending us an email to: support@pentagrama.io

DATA PROTECTION RIGHTS

Users may send a written communication to the registered office of THE COMPANY or to the email address indicated in the heading of this Legal Notice, including in both cases a photocopy of your DNI or other similar identification document, to request the exercise of the following rights:

• Right to request access to personal data : you can ask us if we are treating your data;
• Right to request rectification (in case they are incorrect) or deletion (when the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed).
• Right to request the limitation or cancellation of your treatment ,in which case they will only be kept by us for the exercise or defense of claims;
• Right to object to treatment : We will stop processing the data in the manner that you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims have to continue processing;
• Right to data portability : In the event that you want your data to be processed by another firm, we will facilitate the portability of your data to any other company that you indicate to us in a structured, intelligible and automated format.

These rights are very personal and will be exercised by the interested party, with no other limitations than those provided by applicable law. However, the legal representative of the interested user may act when he/she is in a situation of incapacity or minority that makes it impossible for him/her to exercise personal rights. The exercise of their rights will be made effective by the File Manager within thirty days of receipt of the request. In the event that the File Manager considers that it is not appropriate to access the request, it will be communicated with reason and within the period indicated in this section. In the cases in which, being the cancellation of the data, its physical extinction is not possible, both for technical reasons and because of the computer support used, we will proceed to block them in order to prevent their use, until their complete removal from information systems.

COLLECTION OF DATA FROM MINORS

The COMPANY does not authorize minors under 16 years of age to provide their personal data, either by completing the web forms enabled for requesting services, contact forms, or by sending emails. If we become aware that a child under the age of 16 has provided us with personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has provided us with personal information, please write to support@pentagrama.io with the details and we will take the necessary steps to delete the information we have about that child.

PROCESSING OF SPECIAL CATEGORIES OF PERSONAL DATA AND PERSONAL DATA RELATED TO CRIMINAL CONVICTIONS AND OFFENSES

In the formalization of the free text fields, the introduction of personal information related to personal data that reveals ethnic or racial origin, political opinions, religious or philosophical convictions, or union affiliation, and the processing of genetic data is not allowed. , biometric data aimed at uniquely identifying a natural person, data related to health or data related to the sexual life or sexual orientation of a natural person, as well as personal data related to criminal convictions and infractions. In case of entering any information related to the aspects mentioned in any of our forms or through email, they will be immediately deleted from our information systems without being able to attend to the query made, since such data is not necessary or pertinent for the purposes determined in the treatments of this website.

CLAIM BEFORE THE CONTROL AUTHORITY

If you believe that there is a problem with the way we are handling your data, you may direct your complaints to the data protection authority that corresponds, being the Spanish Data Protection Agency the one indicated in the case of Spain. ( www.agpd.es )

The reproduction, distribution and public communication, in whole or in part, of the contents of this website, without the express authorization of the owner, is expressly prohibited. The owner reserves the right to modify any type of information that may appear on the website, without there being any obligation to inform users of said obligations, with publication on the owner’s website being understood as sufficient.

© All rights reserved: VIRTUAL IMMERSIVE SL